How to Fix [Microsoft Pro Won’t Turn on]? Try This Easy Fixes Now!

What to do if your Microsoft Surface Pro won’t turn on? These easy fixes allows you easily solve the problem on your own at home. Follow it to make your Surface PCs work well now.


By Irene / Updated on March 25, 2024

Share this: instagram reddit

The sleek and powerful Surface Pro is a marvel of modern technology, but when it fails to start up, it can feel like a paperweight. In this comprehensive guide, we'll walk you through the steps to diagnose and resolve the "Surface Pro won't turn on" problem, so you can get back to work or play without skipping a beat.

Whether you're a tech-savvy user or a novice, our easy-to-follow instructions will help you tackle this common issue head-on. So, let's dive in and explore the various ways to fix a Microsoft Surface Pro that won't turn on, and get your device back in action!

Why won’t my Surface Pro turn on?

Several typical factors may lead to the problem that Surface won't power on, which include:

● Battery or charging problems.
● Physical damage impacting internal components.
● Internal hardware malfunctions, such as a faulty motherboard or SSD.
● Software errors, including corrupted files or failed updates.
● Overheating that leads to system shutdowns or startup prevention.
● Conflicts with connected peripherals or accessories.
● Outdated firmware or driver issues.

You can follow the troubleshooting guide below to quickly and effectively find specific problems and restore your Surface Pro device.

How to fix Microsoft Surface Pro won’t turn on?

This common problem of a Surface device not turning on or waking up can affect any model, including the Surface Go, Surface Book, Surface Laptop, and the Surface Pro series. The causes and fixes vary. Our guide will concentrate on proven solutions primarily for the Surface Pro series, but these methods are also applicable to other models like the Surface Pro 2/3/4/5/6/7/X, Surface Book, Surface Book 2, Surface Laptop, and Surface Go.

Fix 1. Try simple tips first

Before using professional skills to fix Surface Pro not turning on, you can try the basic troubleshooting steps first:

Tip 1. Check the charging table and charge your Surface Pro for at least 30 minutes

Tip 2. Force restart by pressing and holding the power button for 20-30 seconds

For Surface Pro, Pro 2, Pro 3, Pro 4, and Surface Book:
Press and hold the Power button for 30 seconds until the screen turns off, then release.
Press and hold the Volume Up and Power buttons simultaneously for 15 seconds until the screen turns off, then release both.
Wait 10 seconds, then press Power to turn on and check if the device is bootable.

For Surface Pro (5th Gen), Pro 6, Pro 7, Pro X, Laptop (1st Gen), Laptop 2, Laptop 3, Go, and Go with LTE Advanced:
✍ Press and hold the Power button for 20 seconds until the device restarts.
✍ Release the Power button when you see the Windows logo.

Tip 3. Disconnecting all Surface accessories, external devices and peripherals, including keyboard, mouse, headset, external storage drive, and such.

If the above methods don't fix the problem, you can now move on the next part to trying some professional solutions.

Fix 2. Create a bootable media and rebuild MBR

When the MBR is damaged, the Surface Pro may fail to recognize the operating system, thus causing the Microsoft Surface won't turn on. And this, usually is the root cause of Windows PCs not turning on. At this time, it is worth trying AOMEI Partition Assistant Professional to create a bootable media, this allows you to boot your Surface Pro directly from the media with bypassing the damaged MBR.

No matter if you encounter a blue/black screen, are stuck on the boot screen, or the Surface Pro won't turn on (startup), this method can help you access the device even if the operating system is not loading properly. Then, you can use it to rebuild the MBR, effectively repairing the damage and restoring functionality.

Download Pro Demo Win 11/10/8.1/8/7
Secure Download

Before you do:

Connect the hard drive to a working Windows PC that installed AOMEI Partition Assistant Professional (You can click the above button to free download the demo version.)

Use the software to create a bootable media (USB, CD/DVD).

Make Bootable Media

Insert the bootable device you created before to the computer that its MBR is damaged or corrupted, and boot the computer from the bootable media. It will get into the main interface of AOMEI Partition Assistant Professional automatically.

★ Steps to boot the computer from the bootable media:
1. Connect the bootable media to your computer, and start your PC. 
2. When you see the PC logo, tap a BIOS key to enter BIOS setup.
3. Under the Boot tab, set the bootable media as the boot drive. Then save the change and restart your PC.

Step 1. Right-click the disk which needs to be repaired and select “Rebuild MBR” in the pop-up window.

Rebuild System Disk MBR

Step 2. In the next window, set the type of MBR for the current OS. (Choose a proper MBR type according to your operating system.) Then, click “OK” to continue.

Choose MBR Type

Step 3. After that, click “Apply” on the toolbar to commit the Rebuild MBR operation.


“Rebuild MBR” is a lossless data operation, but improperly rebuilding MBR may cause your computer unbootable. So, you’d better learn more relevant knowledge before you do this operation.
“Rebuild MBR” only can solve problems such as corruption of the MBR code. It cannot solve the problem that the operating system cannot be booted due to the loss of bootable files or system files.

Fix 3. Boot into Safe Mode to have a repair

Booting the device in Safe Mode uses only essential drivers and system services, which are easier to identify and repair without interrupting non-critical items. If the device boots in Safe Mode, the problem is related to content that was not loaded in Safe Mode and can therefore be resolved by targeted repair, software removal or system recovery. You can read this passage How to boot into Safe Mode in Windows 11 to get more useful details.

Step 1. Press and hold the Power button for about 10 seconds to turn off the Surface Pro. Then press the Power button again to turn the laptop back on.

Step 2. When the laptop restarts, hold the Power button for another 10 seconds. Repeat the steps 1-3 two more times.

Step 3. After the third cycle, press the Power button again. Select "Advanced options" to enter the Windows Recovery Environment (winRE).

Step 4. In winRE, choose "Troubleshoot" > "Advanced options" > "Startup Settings" > "Restart".

When the laptop restarts, you can F4/F5/F6 keys to select the desired safe mode for booting. But generally, you need to press F5 to boot into Safe Mode with Networking.



By following the easy fixes, Surface Pro won't turn on problem can be effectively solved. If you find you lost important data caused by Microsoft Surface Pro not turning on, it is a good idea to try Recover Data function provided by AOMEI Partition Assistant as well. This software also supports converting system disks between MBR/GPT without data loss if you need. For Windows Server users, it offers the Server edition.

Irene · Staff Editor
Irene is an Editor of AOMEI Technology. She devotes herself in giving insightful thoughts on common computer problems with simple and clear guidance. Irene loves to help people solve problems and explore more solutions on relevant issues. She loves reading, singing and travelling.