Fixed: Samsung Portable SSD Software not Detecting SSD

Encounter the "Samsung Portable SSD software not detecting SSD" issue when using Samsung SSD? This article will tell you the possible causes and quick fixes to it and introduce an alternative to help you manage your SSD better.


By Hedy / Updated on May 12, 2023

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"Samsung portable SSD software not detecting SSD"

"Hi, I have 2 Samsung USB-C drives (T5 and T7), both of which were working fine for over a year. Suddenly today, neither of those was recognized by Samsung Portable SSD software. I finally discovered after my latest reboot, that the drives are actually recognized, only until I launch the Samsung software and input my password to access the data. I would appreciate your help in fixing this Samsung portable SSD software not detecting SSD issue."

Samsung Portable SSD software is an official SSD optimization and management tool designed for Samsung users to conveniently manage their Portable SSD settings like easily setting passwords or getting the latest firmware update. It's available on Windows, Mac, and Android devices, so it’s preferred by a number of computer users.

However, as the user mentioned above, you may encounter an error that Samsung portable SSD software not detecting SSD sometimes, which stops you to access the data when you try to use Samsung solid-state hard disk.

Causes and fixes to Samsung portable SSD software not detecting SSD

Here we list the most possible reasons for SSD not being detected or recognized by Samsung portable SSD application and show you the corresponding solution.

1. There is something wrong with the connection. If your SSD is loosely connected to your computer, it's hard for Samsung portable SSD program to detect it. Thus, you can check the connection, reconnect the hard drive, and keep a steady connection.

2. Current Samsung portable SSD software needs to be upgraded to the latest version. The older edition of Samsung portable SSD software may not be compatible with the new SSD. You can update directly or uninstall and reinstall it.

3. Your location is not available to use this software. Due to the regional policy, Samsung portable SSD application is not allowed to be downloaded in some areas. Please make sure you can get this software on your device.

4. The version of SSD is not compatible with this software. This application is intended for use with the Samsung Portable SSD T7 and T7 touch. That's why Samsung portable SSD software not detecting SSD T5. In such a case, you cannot resolve this error unless you switch to the matched one.

5. There are bad sectors on the SSD. Bad sectors or disk errors may cause Samsung portable SSD software not detecting SSD T7 issue. You can check SSD partition errors and repair them with "CHKDSK" commands or a professional SSD repair tool.

Free alternative to Samsung portable SSD Software to manage SSD better

That Samsung portable SSD application won't recognize and detect solid-state drives annoyed a lot of Samsung SSD users. For one thing, this software has provided great convenience to manage Samsung SSD; for another, it has many limitations. Luckily, a free SSD manager called AOMEI Partition Assistant Standard can make up the demerits of Samsung portable SSD software.

To manage a solid-state drive, AOMEI Partition Assistant is equipped with many practical features:

▶ Basically, you can create/delete/resize/move partitions on your SSD to keep them in good order.

▶ If you're suffering insufficient SSD space, you can use it to remove all junk files from the drive or clean up unnecessary data by formatting partitions on the SSD.


▶ When you find your Samsung portable SSD T7 speed gets slow, you can align partitions on SSD or secure erase SSD to reset it to the factory state and restore it to its peak performance.


▶ If you want to upgrade your hard drive to a larger one or a new one, make a backup to protect your data, or just replace the failing drive, the "Disk clone" feature should be your good helper. It allows you to clone SSD to another SSD/HDD with everything transferred together.


To know more useful functions in AOMEI Partition Assistant, don't hesitate to download this freeware to explore.

Download FreewareWin 11/10/8.1/8/7/XP
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If "Samsung portable SSD software not detecting SSD" happens again in the future, you can try the quick ways on this page to fix it. If there is no effect, you can switch to the free alternative - AOMEI Partition Assistant Standard to get a better management experience.

In addition, AOMEI is not a simple hard drive manager but also an SSD repair tool that can help you with many tricky partition problems including but not limited to "SSD not showing up", "SSD not initialize", "SSD write protected", "SSD read-only", etc.

Hedy · Staff Editor
Hedy is an editor of AOMEI Technology. She is very good at solving problems of partition management, and she wants to share all the problems she had already solved to users who met the same questions.