Samsung Data Migration failed to retrieve source disk
“I am trying to replace current hard drive that serves me for five years long with a
new Samsung 850 EVO SSD. I followed the guide to connect SSD to my computer and run
Samsung Data Migration. Nevertheless, the cloning process aborted and I got an error
message: Cloning failed. Failed to retrieve source disk information. Please help. I
spent too much time on configuring my PC and don’t want to lose the personal
settings. Cloning is the best because I don’t need to reinstall anything. Any help
Have you encountered the same issue when you clone hard drive or SSD to Samsung SSD
with Samsung Data Migration? That error occurs mostly with Samsung 850 EVO series
SSD according to online help posts. Well, what on earth caused the problem?
Why failed to retrieve source disk information samsung and how to fix it?
As a matter of fact, disk cloning failure caused by different causes in different situations. However, following are some of the common reasons for “Failed to
retrieve source disk information” with Samsung Data Migration.
①Bad sectors on source disk or corrupted master boot record (MBR) of source
disk will prevent disk cloning. If your hard drive is damaged, Samsung Data
Migration may not be able to access that broken sector in disk cloning.
->Fix: run a disk check on your source hard drive.
②You have a defective or faulty Samsung SSD that stops the cloning
->Fix: download Samsung Magician to test if you
have a well functional SSD. Or, you can connect it to another computer to see if it
works or not.
③Capacity mismatch: when cloning from large HDD to smaller Samsung SSD, you
may face such error. Target SSD may not be able to accommodate that much
->Fix: delete useless files such as junk
files and temporary files. Defragment you source hard drive.
④Perform data migration on a laptop. If you connect Samsung SSD to your laptop
via SATA-to-USB cable, chances are that the cloning process cannot be proceeding
successfully. Because many uncertain factors would become the stumbling
->Fix: it is suggested to do data migration
on the laptop via backup & restore method to ensure successful cloning and booting.
That is, you may need another free hard drive backup utility.
⑤The Samsung Data Migration you’re using is not the latest version.
->Fix: go to Samsung's official website to download the latest version.
⑥Target SSD is not a Samsung SSD. Samsung Data Migration is not compatible
with other manufacturer’s SSDs.
->Fix: find the dedicated manufacturer disk cloning software for your SSD. If you don’t have one, keep reading.
Above causes and fixes are common strategies for “Failed to retrieve source disk
information” in Samsung SSD operation. If you still cannot solve the trouble with those solutions, you may need another powerful and professional data migration tool.
Workaround for Samsung migration failed to retrieve source disk information
AOMEI Partition Assistant Standard is free
data migration software that works great in cloning hard drive to Samsung SSD.
You’re allowed to clone large HDD to smaller SSD, vice versa, as long as target SSD
can fit all used sectors on HDD. In the way of cloning, you can decide to clone only
used part to SSD or clone every sector with Sector-by-sector Clone mode.
With AOMEI Partition Assistant, you can perform disk cloning without booting Windows
with Create Bootable Media feature, so that you can shorten cloning time and reduce the probability of failure caused by software conflict. What’s more, you’re allowed to clone only OS to target SSD, which is very useful when you want to use SSD for OS and HDD for storage on a PC.
It has a user-friendly interface and easy-to-use Wizards. Free download (Windows 10, 8, 8.1, 7, Vista, XP
supported) this cloning software and solve “Samsung Data Migration error failed to
retrieve source disk information” in another way.
Steps to clone hard drive to Samsung SSD in Windows 10
In the first place, backup important files before you start. Cloning won’t cause data
loss but you cannot be more careful with your precious data.
Step1: connect Samsung SSD to your machine and make sure it is
detected. Install and start AOMEI Partition Assistant.
Step2: Click the disk where the system installed at the main interface and select “Disk Clone” at the left menu.
Step3: choose copy method based on the instruction and your
situation. If there are bad sectors on source disk, “Clone Disk Quickly” will be the suggested option.
Step4: Now, select your Samsung SSD as target disk. You might want
to check the box “Optimize the performance of SSD” to improve Samsung SSD’s
Step5: Edit partitions on Samsung SSD if you want to. Note that this
step will not be available if you have chosen “Sector-by-sector Clone” before.
Step6: Preview the virtual result. Click on “Apply” and then
“Proceed” after your confirmation. A reboot is required.
Step7: shut down your PC and swap hard drive with cloned Samsung
SSD. You may want to take a picture for the machine inner structure before your swap.
▸Reformat old hard drive if you want to use it as extra storage. Do not format unless you
▸AOMEI Partition Assistant Professional supports to clone hard drive to SSD between MBR and GPT partition styles.
Problem can be easily solved when you encounter Samsung Data Migration failed to
retrieve source disk information next time. Actually, Samsung Data Migration is a
helpful utility when it functions well. However, it is not a bad choice to turn to
another tool when it disappoints you sometimes. After all, the ultimate goal is to
solve the problem.