By Teresa / Last Updated August 16, 2019

Samsung Data Migration failed to retrieve source disk information

“I am trying to replace current hard drive which serves me for five years long with a new Samsung 850 EVO SSD. I followed the guide to connect SSD to my computer and run Samsung Data Migration. Nevertheless, the cloning process aborted and I got an error message: Cloning failed. Failed to retrieve source disk information. Please help. I spent too much time on configuring my PC and don’t want to lose the personal settings. Cloning is the best because I don’t need to reinstall anything. Any help is appreciated.”

Have you encountered the same issue when you clone hard drive or SSD to Samsung SSD with Samsung Data Migration? That error occurs mostly with Samsung 850 EVO series SSD according to online help posts. Well, what on earth caused the problem?

Samsung cloning failed to retrieve source disk information: why and how to fix?

As a matter of fact, disk cloning failure caused by different causes in different situations. However, following listed reasons could be general reason for “Failed to retrieve source disk information” with Samsung Data Migration.

  • Bad sectors on source disk or corrupted master boot record (MBR) of source disk will prevent disk cloning. If your hard drive is damaged, Samsung Data Migration may not be able to access that broken sector in disk cloning.

-->Fix: run a disk check on your source hard drive.

  • You have a defective or faulty Samsung SSD which stops the cloning progress.

-->Fix: download Samsung Magician to test if you have a well functional SSD. Or, you can connect it to another computer to see if it works or not.

  • Capacity mismatch: when cloning from large HDD to smaller Samsung SSD, you may face such error. Target SSD may not be able to accommodate that much data.

-->Fix: delete useless files such as junk files and temporary files. Defragment you source hard drive.

  • Perform data migration on laptop. If you connect Samsung SSD to your laptop via SATA-to-USB cable, chances are that the cloning process cannot be proceeding successfully. Because many uncertain factors would become the stumbling block.

-->Fix: it is suggested to do data migration on laptop via backup & restore method to ensure successful cloning and booting. That is, you may need another free hard drive backup utility.

  • The Samsung Data Migration you’re using is not the latest version.

-->Fix: go to Samsung official website to download the latest version.

  • Target SSD is not a Samsung SSD. Samsung Data Migration is not compatible with other manufacturer’s SSDs.

-->Fix: find the dedicated manufacturer disk cloning software for your SSD. If you don’t have one, keep reading.

Above causes and fixes are common strategy for “Failed to retrieve source disk information” in Samsung SSD operation. If you still cannot solve the trouble with those solutions, you may need another powerful and professional data migration tool.

Quick fix for Samsung migration failed to retrieve source disk information

AOMEI Partition Assistant Standard is free data migration software that works great in cloning hard drive to Samsung SSD. You’re allowed to clone large HDD to smaller SSD, vice versa, as long as target SSD can fit all used data on HDD. In the way of cloning, you can decide to clone only used part to SSD or clone every sector with Sector-by-sector Copy mode.

With AOMEI Partition Assistant, you can perform disk cloning without booting Windows with Create Bootable Media feature, so that you can shorten cloning time and reduce the probability of failure caused by software conflict. What’s more, you’re allowed to clone only OS to target SSD, which is very useful when you want to use SSD for OS and HDD for storage on a PC.

It has a user-friendly interface and easy-to-use Wizards. Free download (Windows 10, 8, 8.1, 7, Vista, XP supported) this cloning software and solve “Samsung Data Migration error failed to retrieve source disk information” in another way.

Steps to clone hard drive to Samsung SSD in Windows 10

In the first place, backup important files before you start. Cloning won’t cause data loss but you cannot be more careful with your precious data.

Step1: connect Samsung SSD to your machine and make sure it is detected. Install and start AOMEI Partition Assistant.

Step2: right click the disk where system installed at main interface and select “Copy Disk” at the top of menu.

Copy disk to Samsung SSD

Step3: choose copy method based on the instruction and your situation. If there are bad sectors on source disk, “Copy Disk Quickly” will be the suggested option.

Copy Disk Quickly

Step4: now, select your Samsung SSD as target disk. You might want to check the box “Optimize the performance of SSD” to improve Samsung SSD’s performance.

Select Samsung SSD

Step5: edit partitions on Samsung SSD if you want to. Note that this step will not be available if you have chosen “Sector-by-sector Copy” before.

Edit partitions on Samsung SSD

Step6: preview the virtual result. Click on “Apply” and then “Proceed” after your confirmation. A reboot is required.


Step7: shut down your PC and swap hard drive with cloned Samsung SSD. You may want to take a picture for machine inner structure before your swap.


  • Reformat old hard drive if you want to use it as extra storage. Do not format unless you make sure everything on new SSD works perfect.

  • AOMEI Partition Assistant Professional supports to clone hard drive to SSD between MBR and GPT partition styles.


Problem can be easily solved when you encounter Samsung Data Migration failed to retrieve source disk information next time. Actually, Samsung Data Migration is a helpful utility when it functions well. However, it is not a bad choice to turn to another tool when it disappoints you sometimes. After all, the ultimate goal is to solve the problem.