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How to Copy Log and Crash Files of AOMEI Partition Assistant?

This article describes how to copy log and crash files of AOMEI Partition Assistant under Windows and WinPE. These log and crash files help further analyze the program issues.

AOMEI Post By AOMEI Updated July 24, 2024

Introduction

With the AOMEI Partition Assistant, you can easily manage your disk space. You can use the program to do so many useful functions related to disk/partition, such as resize partition, convert MBR/GPT, convert Dynamic/Basic, recover partition or data, reset Windows password, manage BitLocker, and so on.

However, there might be some error messages and program crashes when you use the program features. In these cases, you need to copy the log and crash files of AOMEI Partition Assistant and forward them to our support team for further analysis of the program issues and then find solutions.

In this article, we will show you how to copy the log and crash files of AOMEI Partition Assistant in Windows and WinPE.

How to Copy Log and Crash Files of AOMEI Partition Assistant in Windows

By default, the log and crash files are under the installation directory of AOMEI Partition Assistant. In this article, we will take the default installation directory of Partition Assistant as an example. The default installation directory of AOMEI Partition Assistant is C:\Program Files (x86)\AOMEI Partition Assistant.

If you do not install AOMEI Partition Assistant to the default path, the installation directory might differ.

To locate the installation directory, you can simply right-click the shortcut of AOMEI Partition Assistant and select "Open file location".

Open File Location

If a program crash occurs, you can find the Crash2.dmp file under the installation directory C:\Program Files (x86)\AOMEI Partition Assistant and copy all log files under the "log" folder of the same path. Then, please send the Crash2.dmp and log files to our support team.

Logs in Windows

If there is no crash occurs, please simply send the "log" folder under the path to our support team.

Tips: Please copy all log files under the "log" folder. To copy these files, please use a compress tool to first compress the whole "log" folder as a compressed file, for example, .zip, or .rar.

 

How to Copy Log and Crash Files of AOMEI Partition Assistant in WinPE

Some operations will run in WinPE from a bootable media created by AOMEI Partition Assistant. In this case, it is important to copy log and crash files under WinPE.

Tips: Please copy all log files under the "log" folder. To copy these files, please use a compress tool to first compress the whole "log" folder as a compressed file, for example, .zip, or .rar.

1. Boot from the Partition Assistant bootable disk.
2. Click "Tools"-"Windows Command Line".

Windows Command Line

3. Input "notepad".

Notepad

4. Click File-->Open.

Open File

5. The log files are in "Computer\Boot(X:)\ Program Files\AOMEIPartAssist\log".

Logs in WinPE

6. Copy the log folder to another location. After that, please send the copied log files to our support team.

Copy Logs in WinPE